COVID-19 Update

COVID-19 Update

COVID-19 Update

COVID-19 Update

June 8, 2021 Update

Our Mask Guidelines Have Not Changed

Recently the CDC updated their mask recommendations for individuals who have completed their vaccination schedule for COVID-19. The recommendations state that fully vaccinated people no longer need to wear a mask or physically distance in any setting, except where required by federal, state, or local rules and regulations, or in cases where businesses have specific workplace rules or guidance.

We understand that this may cause some confusion among our mutual clients, and that some individuals will seek to stop wearing masks in many settings, including while visiting our hospitals. Adding to the uncertainty, several individual states and cities continue to enforce mask requirements.

We want to emphasize that at this point, our policies have not changed, regardless of vaccination status, and that we still require the use of masks by our team members, as well as our clients during all appointments.

The safety of our clients and our team continues to be our main priority. We are investing a great deal of time and effort into developing a plan that allows us to operate in a safe and intentional manner. We will continue to provide updates as available.

We understand that clients will have questions, and we wanted to make sure it was clear that we would be continuing to follow our current guidelines. If you have any questions about our policies or managing client expectations, as always, please reach out to us.

April 30, 2021 Update

When Pet Owners Can Accompany Pets Into Our Hospitals Again

Beginning on Monday, May 3 we will be updating our COVID protocol. We will allow ONE PERSON to come into the building with their pet, with a limited number of people in the building at one time. That person will need to properly wear a face mask and maintain social distance. We will continue to ask that you remain in your car until we call you to come in. This will not be for all procedures. We will remain curbside for nail trims, anal gland expressions, laser therapy, and all drop offs/pick ups. We will also continue to offer curbside for any client who is more comfortable with it.

April 7, 2021 Update

Questions About When Pet Owners Can Accompany Pets Into Our Hospitals Again

We are receiving questions about when pet owners will be allowed to accompany their pets into our hospitals again, especially as more people are getting vaccinated. Below is a message we are sharing with pet owners, and we wanted to share it with you at the same time.

The health and well-being of our clients and teams is our top priority, as it has been since the beginning of the pandemic. We continue to follow CDC guidelines to ensure everyone’s safety. According to the CDC “we are still learning how vaccines will affect the spread of COVID-19”. The CDC recommends that after someone has been fully vaccinated against COVID-19, they should keep taking precautions in public places like wearing a mask, staying six feet apart from others, and avoiding crowds and poorly ventilated spaces until we know more. For more information, visit the CDC website.

In addition, while our teams are performing ​services designated as essential, they have not received priority vaccination status in all of the geographic locations in which we work, which means that while some of our clients are vaccinated, not all of our team members have been vaccinated yet.

We are constantly assessing our processes and workflows, taking requirements for social distancing, maximum capacity limits and other local guidelines into account. This will ensure that we can keep our clients and team members safe and continue to provide the care our patients need.

We are looking forward to the opportunity to welcome our clients back into our hospitals and continue to actively plan for this transition as soon as we feel that it is safe. We are managing our planning in one-month horizons and will provide additional updates on our status when available.


April 2, 2020 Update

Can my pet get COVID-19 or spread the virus?

The CDC has stated that “at this time, there is no evidence that companion animals including pets can spread COVID-19”. There have also been no reported cases of pets or other animals becoming sick with COVID-19, although cats and dogs have a corona virus not associated with Covid-19. If you are healthy, you can interact with your pets as you normally would. Just be sure to take precautions and thoroughly wash your hands before and after interacting with pets. If you are suspected of having COVID-19 or tested positive for COVID-19, you should restrict contact with your pets and other animals. Ask a trusted family member or friend to care for your pet until you are healthy and be sure to have a stock of essential

What can I do to help prevent the spread of COVID-19?

Practicing good hygiene is key to help preventing the spread of disease. Steps to practice good hygiene include:

  • Frequently washing your hands with soap and water for at least 20 seconds, especially after coughing or sneezing

  • Use hand sanitizer that has at least 60% alcohol

  • Avoid touching your eyes, nose, and mouth

  • Avoid contact with people who are sick

  • Stay home if you are sick and wear a face mask if you are sick and around other people

  • Clean and disinfect frequently touched surfaces daily. This includes doorknobs, counters, desks, keyboards, toilets, faucets, and sinks

Additionally, avoiding close contact with large groups of people is highly recommended during this time. We kindly ask that if you are sick, please refrain from coming to the hospital.

What is Sibley Animal Hospital doing to be proactive against COVID-19?

The safety and health of our staff and everyone who comes into our practice is our top priority. During our regular operations, we strive to provide the highest quality of sanitation possible. This includes disinfecting all exam rooms and reception surface areas after each appointment (even more so than regularly done), and practicing good hygiene techniques among staff.

We have also taken the following additional measures:

  • Staff are encouraged to stay home if they are feeling ill

  • Increased deep cleaning of all frequently touched surfaces throughout the entire hospital, multiple times a day with even extra focus on common areas for staff and clients

  • Providing hand soap in exam rooms for our clients to use before and after appointments

  • Increasing our use of disposable gloves

  • Wiping down commonly used equipment at the customer service desk behind each use and again between use


We have also made the following adjustments to our procedures to help reduce the risk of spread of the virus:

  • We have instituted a one client at the desk at a time to check in or out and request clients entering the hospital for their pet’s appointment to kindly wait outside or in the gangway until the client and pet being helped have been moved to a room or exited the building.

  • We may also ask you to wait your turn to check out in the exam room rather than the waiting area.

  • We are only allowing one family member in the exam room at a time but may allow Facetime connection during the exam when necessary.

  • We are requesting clients call ahead for prescription refills. Once your prescription is ready a staff member will call you. You can pay over the phone and we will bring your prescription to the curb shortly after your arrival. Please call us when you arrive and give us time to complete any other client’s business in the waiting area. We won’t keep you waiting long!

  • We are providing same day hospitalization/intake for cases that need more time and/or more diagnostics at no extra charge.

  • Providing the option of curbside service for our clients. Note: please alert our customer service staff that you would like curbside service while scheduling your appointment and contact us upon arrival.


Adjustments to our schedule

  • While the 6ft of separation between individuals is in effect, we will be scattering our appointments not allowing for excessive double booking.

  • We are asking new clients to fill out forms and submit prior to arrival to help reduce the time at the customer service desk (provided on the website). Information can also be provided over the phone BEFORE you enter the hospital once you have arrived.

  • As a result of frequent no show, no call appointments (made the same day or the day before) from new clients, we are changing how these appointments are scheduled to leave opportunity of clients trying to be seen by our doctors and staff as soon as possible.

  • Walk- in clients for vaccines will ONLY be accepted upon arrival if no one is waiting curbside or in the exam rooms. Walk-in clients will have to wait in their car or outside until called. An appointment is highly recommended during these times as walk-in wait times can be several hours.

  • We are aware of the importance of wellness and preventive medicine for our patients. This is also the time of year when Parvo Virus cases increase and the need for parasite prevention is even more important. Additionally, remaining compliant with federal, state, and local pet regulations cannot be ignored without the other mitigating risks. We ask that you do your best to comply with the governor’s “stay at home order”, keep 6ft between yourself and others as often as possible, respect the concern others have for their health, and care for you pets as needed. We will be here through it all to help you care for you pets.


We are closely monitoring the situation as it unfolds and will keep you informed of any updates and changes through email, text, Facebook and our website. If you have any questions, would like to register as a new client, or need to schedule your pet’s next appointment, please contact us.

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Additional Resources:

AVMA COVID-19 FAQs for Pet Owners: https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners_031420.pdf

CDC Website (Coronavirus): https://www.cdc.gov/coronavirus/2019-ncov/index.html

CDC’s FAQ about Coronavirus: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

World Health Organization (WHO) Advice for the Public https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-publi

While these are serious times, taking a moment to breathe, smile, and laugh is also needed: https://www.facebook.com/JaguarRescueCenter/videos/622522498600112/

March 23, 2020 Update